Terms of Service
These terms are between you and Lake Country Foam Party, LLC, which does business as Always Open (“we”) from Central Georgia, United States. By asking us to start service, or by using our website, you agree to them. They are written in plain language. If something is unclear, ask us before you sign up.
What we do
Always Open is the front office for local businesses. Depending on your plan, we reply to reviews, keep your Google profile and listings current, ask your customers for reviews, post to Facebook and Instagram, text back missed calls, follow up on quotes, send appointment, invoice and payment reminders, log leads, and send you a one-page report each month. The plans and prices are on our website. You approve anything sensitive, such as a reply to an angry customer, before it goes out. We tell you about any review under four stars the same day we see it. Texting features, such as missed-call text-back and reminders, start once carriers approve your business number, which usually takes about two weeks.
Plans, fees and billing
- Plans are Starter ($149 a month), Growth ($299 a month) and Pro ($499 a month). Prices are in US dollars.
- A one-time setup fee of $199 per business covers cleaning up your profiles and listings before the monthly service starts.
- Add-ons are available on request. The after-hours AI line starts at $149 a month plus call usage. Google Ads management is $299 a month, or 15% of your ad spend if that is higher. You pay Google for ads directly. A new website is $799 one time, then $29 a month for hosting and small updates. Website chat is $49 a month, review alerts beyond Google are $49 a month, and help-wanted posts are $99 a month; if you choose paid job ads, you pay the job site directly. We confirm a start date with you first, and you pay nothing for an add-on until it is running.
- We bill monthly. We will tell you how to pay when you sign up. If we change a price, we will tell you at least 30 days ahead.
Month to month, and a 30-day refund
There is no contract. You can cancel any time by text or email. Service continues through the month you have paid for, and there is no cancellation fee. If the first month is not worth it, tell us within 30 days of starting and we will refund that month’s fee and the setup fee. We may end service with notice if a payment fails, or if you ask us to do something that breaks the law or a platform’s rules.
Your accounts stay yours
You own your Google Business Profile, Facebook page, reviews, customer information and phone numbers. We work as a manager on your accounts. You promise that you have the right to give us that access. You can remove our access any time, and when you cancel we will remove ours promptly.
By starting service, you authorize us, as a manager on those accounts, to reply to reviews and to publish posts and updates on your behalf. We post only replies and posts that we or you have approved, and anything sensitive comes to you first. You can withdraw this authorization at any time by removing our access or telling us.
How we work
- No fake reviews. We never write, buy, trade for or ask others to post fake reviews, and we never offer rewards in exchange for reviews.
- We ask every customer. We ask all customers for reviews after a job, not only the ones who seem happy.
- Platform rules. Some platforms, such as Yelp, do not let outside services reply to reviews or ask for them. Where that is the case, we draft the reply and you post it.
- AI and people. We use AI tools along with human review to draft replies and messages. Anything sensitive comes to you first.
No guarantees
We work to improve how your business shows up and how quickly you respond to customers. We cannot promise a search ranking, a number of reviews, calls, leads or any amount of revenue. Results depend on your business, your market, and what Google and other platforms do.
Your responsibilities
- Give us access and accurate information (hours, services, prices) and tell us when they change.
- Reply to approval requests promptly. We do not publish sensitive replies without your approval.
- If your industry has rules about advertising, review replies or client contact (for example insurance, healthcare, legal or financial services), check what is allowed, get any approval you need, and tell us. We follow your instructions and never publish a reply that names a client or patient.
- Use our texting only for people who contacted your business or are your customers, and tell us if anyone asks to stop. We honor every STOP request.
Text messages
When we text on your behalf, we use your business number. Texts include replies to missed calls, confirmations, reminders, quote follow-ups and invoice or payment reminders. Message frequency varies and message and data rates may apply. Anyone can reply STOP to stop messages or HELP for help. Agreeing to receive texts is not a condition of buying anything. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle information. Business texting needs a registration with US carriers, which takes about two weeks. Texting features start once it is approved.
After-hours AI line
If you add the after-hours AI line, it tells every caller that it is an AI and that the call may be recorded. You agree that you will not ask us to disable that notice.
Limits on our liability
We provide the service with reasonable care, but we cannot promise it will be uninterrupted or error free, and we rely on platforms we do not control. To the extent the law allows, we are not liable for lost profits or indirect or consequential damages, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing here limits liability that the law does not allow us to limit.
Other things
- Georgia law governs these terms. Disputes go to the state or federal courts located in Georgia.
- If part of these terms cannot be enforced, the rest still applies.
- We may update these terms. We will give clients at least 30 days’ notice of changes that affect them, and the date above shows the latest version.
Contact
Email hello@alwaysopenoffice.com. We answer within one business day.